F.A.Q. (Frequently Asked Questions)
How long does the tour take?
Depending on the size of your group, the tour lasts between 1-2 hours. Group maximum size is 14 guests so larger groups should expect about two hours from start to finish.
Do I need reservations?
We normally recommend reservations at least 24 hours ahead. This allows us to staff correctly and ensure that you get to go at the time you want. We do try to accommodate as many walk ins as we can, however, we do have group maximum sizes of 14 per group so we cannot guarantee a time on any tour without a reservation.
What do you require for reservations?
We do require credit card information to secure your reservation. We accept Visa, Mastercard and American Express. If you are reserving for a large group we can take one or more cards to secure the number in the group.
What is the price of the zip line?
Because our pricing varies throughout the season, please visit our reservation requests page and enter the date that you are wondering about and we can give you the best price of the day for that date. This does not reserve a time but allows us to give you the most accurate information possible.
What is your cancellation policy?
We do have a 24 hour cancellation policy, whereby the card(s) used to secure the reservation will be charged the full amount of the tour if we do not receive proper notice of cancellation. As well, after guests are geared for the tour there will be no refund of fees even if not secured by a card (i.e. walk in guests).
What are the age, height or weight restrictions?
We do not have an age or height restriction, however, we do have a weight restriction. Our minimum weight is 70lb and maximum 270lb. Depending on wind conditions we sometimes have to lower our maximum weight to 250lb.
Can I zip if I have a back condition or think that I might be pregnant?
We do not recommend that you zip when you are pregnant. If you have any medical condition, for example back problems, diabetes, etc., we recommend that you consult your physician for advice prior to zipping.
Do I need to be early? Is there any paperwork?
We ask that guests arrive approximately 20-30 minutes prior to their reservations. This allows time for you to complete the waiver that each guest must sign (guests 18 and under must have a parent/guardian sign their waiver as well), empty pockets, get geared up and go over the safety procedures with your guide.
Do I need to wear anything specific?
Guests should wear mid thigh shorts or long pants. You do go into a seat and over the shoulder harness so we want to make sure no skin in exposed to the harness which could cause rubbing. Closed toe shoes are necessary, no flip flops or sandals are allowed. As well, long hair should be secured in a ponytail. Long or dangling jewelry, like earrings or necklaces, should be removed. As the temperature can be cooler up on the towers we also recommend that guests bring a sweater or windbreaker in the summer, perhaps a lined coat in the fall, to wear under the harness. Your guides will be able to tell you the temperature on the towers and advise you on whether you need extra layers.
Do you zip in the rain?
We do zip rain or shine, however, we will close the course in extreme weather conditions - heavy down pours or lightning.
Am I allowed to take a camera/video camera?
Yes, you may bring a camera as long as it has a strap attached so that we may attach this to your harness. You are not allowed to take cell phones or ipods that do not have a strap. We do also rent helmet cameras.
Can I carry personal items on the tour?
Guests are asked to empty their pockets on arrival. We do provide lockers for security. You can keep personal items on you if you have a zippered pocket, however, they will not be permitted to be taken out on the tower. We do zip over areas where people walk so we need to ensure no items fall and cause harm to people on the ground.
Do I need to bring gloves?
No, gloves are not needed as the guides do all of the work for you. You never have to touch the line. A guide puts you on the line and a guide takes you off. We also have a guide on the ground who is there to slow you down if you are coming in too fast so that you will a smooth and safe landing.
One of our group does not want to zip. Is there somewhere that they can watch?
We do have a path that meanders down the hill under most of the towers. Non participants can follow along on this path. Otherwise, there is a viewing platform of Reversing Falls just around the corner from our office where all lines can be seen and may be the best viewing area for those that don't want to walk the path.
Can we tip our guides?
While it is not mandatory, our guides do work hard to make sure that each guests has a great time. So, if you feel that your guide did a great job, they most certainly appreciate any tips offered.